josep Exchange and Final Sale Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

josep is committed to providing premium apparel and experiences while maintaining fairness, hygiene, and sustainability.

1. No Returns or Refunds

1.1 All sales are final. Once you have ordered, we cannot rescind it. We strictly do not accept returns or process refunds to ensure product quality and hygiene for all customers. So, we appeal to you to double check the item and variation before checking out.

1.2 If it gets a little out of fit, though, we look forward to seeing your creativity in donning our work and displaying our vision of peace, calm, happy, and good. We seek your understanding in this matter.

2. Conditional 1-to-1 Exchanges

2.1 However, if you receive a wrong or defective product, that’s on us. We’ll make it up to you by sending you the actual item you ordered. Please note that the return delivery fee will generally be borne by the customer. Raise a request for resolve at contactjosep@shopjosep.com within 7 days of the product reaching your designated address. Be sure to include the following proofs depending on your case! Just note that we handle these cases on a case-by-case basis, and outcomes may differ.

2.2 Here's what you should include in your email to us:

1.    A clear photo including the product you received, issue and inner neck label, all in one frame.

2.    Your order ID so that josep may accurately track the issue :)

Cases and their proofs required

- If you’ve received a wrong product, send a photo of the product that was received, showing the inner neck label clearly visible as well.

- If there is an issue with the product (incorrect size, quality), send a clear photo of the received product where the design, issue, and/or inner neck label are clearly visible in one frame.

- If the product sizing has an issue, send a clear photo of the received product being measured according to the measurements in the product’s Dynamic Size Card found on the product’s purchase page. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. There is a 1-3 cm tolerance for our garments.

- If there is delivery-related product damage, send a clear photo or video of the received product, where the package, the printed design, and the issue are clearly visible.

3. Terms of Service

3.1 By purchasing from josep, or completing any transaction with us, you agree to these terms as well as those stated in our Terms of Service and Exchange and Final Sale Policy.

4. Fine print

4.1 josep© reserves the right to make the final decision regarding all refund and replacement requests. While we have the channel for our customers to reach out to us to address these matters, please understand that our position on these matters is final.

4.2 josep© reserves the right to modify, update, or change the refund and replacement policy without prior notice. By making a purchase, you agree not to dispute our decision regarding your refund or replacement claim if you are affected by changes to the policy.