josep Delivery Policy

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At josep, we are committed to efficient delivery while minimising our environmental impact. For local orders, we use biodegradable poly mailers as part of our sustainability efforts. Please review our shipping terms below for details on processing times, tracking, and delivery policies.

1. Order Processing

1.1 All orders are generally processed within 2-3 business days after order confirmation. Processing times are separate from delivery times.

1.2 Processing times may be extended during peak seasons or due to unforeseen circumstances.

2. Privacy & Data Use

2.1 When you place an order with josep, you trust us with certain personal details. These may include, but are not limited to, your name, email, phone number, shipping address, and payment information. We only collect what is necessary to process and deliver your order smoothly.

2.2 To fulfil your purchase, we may need to share this information with our trusted partners, such as couriers and payment providers, but only for order-related purposes.

2.3 Your privacy matters to us — we do not sell or share your personal information with unrelated third parties.

3. Shipping Methods & Delivery Times

3.1 We only offer standard shipping. Estimated delivery times can be seen here.

3.2 Delivery timelines are estimates and may be subject to delays beyond our control, such as customs inspections or courier disruptions.

4. Shipping Fees

4.1 Local Orders (Singapore): Free delivery is available for all orders. Please note that certain postal codes are classified as restricted delivery zones, and we do not deliver to these locations. See here

4.2 International Orders: Shipping fees are calculated at checkout based on the destination.

4.3 International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

5. Order Tracking

5.1 Once your order has been shipped, you will receive a tracking number via email.

5.2 We are not responsible for delays in tracking updates or inaccuracies in tracking information provided by the shipping carrier.

6. Address Accuracy & Non-Delivery

6.1 Customers must provide a complete and accurate shipping address at checkout.

6.2 We are not liable for lost or undelivered packages due to incorrect or incomplete addresses.

6.3 If delivery has to be reattempted due to an incorrect address, the customer may be required to cover additional shipping fees for reshipment.

7. Lost, Stolen, or Delayed Packages

7.1 Once an order is marked as "Delivered" by the courier, we are not responsible for lost or stolen packages.

7.2 If your order is significantly delayed or lost in transit, please contact the shipping carrier first. If additional assistance is needed, contact us at contactjosep@shopjosep.com.

8. Order Cancellations

8.1 All orders are final. Cancellations are not possible once an order has been placed. Please double-check your item and variation before checking out.

9. Exchanges & Final Sale Policy

9.1 We do not offer refunds. However, conditional exchanges are available under our Exchange & Final Sale Policy. Please review the terms before purchasing.

10. Force Majeure

10.1 We are not liable for shipping delays due to factors beyond our control, including but not limited to weather conditions, customs delays, courier disruptions, or unforeseen global events.

For any delivery-related inquiries, please contact us at contactjosep@shopjosep.com.